Privacy Policy
Your privacy is paramount. Discover how Raydrim safeguards client data, honors GDPR/CCPA rights, and maintains security standards.
Effective Date: July 30, 2024 • Version 2.4
1. Overview & Commitment to Privacy
At Raydrim (“Raydrim”, “we”, “us”, or “our”), accessible from https://raydrim.com, we take the confidentiality, privacy, and security of our clients, website visitors, and partners with the utmost seriousness.
This Privacy Policy outlines the types of personal data and technical information we collect, how it is processed and protected, and your statutory rights under the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and applicable international privacy frameworks.
2. Information We Collect
We collect information directly from you when you interact with our website, request a proposal, execute a development agreement, or use our digital platforms:
- Personal Identity Data: Name, professional email address, company name, phone number, and physical billing address submitted via contact forms or project onboarding.
- Technical & Usage Data: IP addresses, browser types, operating system specs, referring URLs, device identifiers, and page visit duration collected automatically via server logs.
- Project & Credentials Data: API access tokens, repository access keys, and cloud infrastructure credentials provided voluntarily for software development and deployment services.
3. Legal Basis & How We Use Your Data
Raydrim processes personal data exclusively under legitimate legal bases, including contractual necessity, explicit consent, legal compliance, and legitimate business interest:
- Contractual Performance: Fulfilling SOW deliverables, processing milestone payments, and managing client accounts.
- Platform Communications: Sending technical project updates, security advisories, and administrative notices.
- Service Improvement: Analyzing website navigation patterns to optimize user experience and platform responsiveness.
5. Client Confidentiality & Source Code Security
All project assets, client source code, database dumps, brand strategy documents, and internal credentials shared with Raydrim during an active engagement are treated as Strictly Confidential. Staff and contractors adhere to binding non-disclosure agreements (NDAs).
6. Third-Party Infrastructure Providers
To deliver reliable performance, we utilize established global infrastructure partners operating under strict Data Processing Agreements (DPAs):
- Cloud Hosting & Edge Compute: Amazon Web Services (AWS), Vercel (Edge Network).
- Payment Processors: Stripe, Payoneer, Wise (secure, PCI-compliant payment gateways).
- Developer Tools: GitHub Enterprise, Vercel Analytics, Postmark (transactional email).
7. Security Standards & Retention
This site is served entirely over HTTPS (TLS 1.3). We do not operate a database and do not store enquiry data on our own servers — contact form submissions are delivered directly to email via Resend and are not retained by this website. Accounts used to operate the site are protected with multi-factor authentication.
8. Your Statutory Rights (GDPR & CCPA)
Depending on your location, you hold statutory data protection rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where no legal override exists.
- Right to Restrict / Opt-Out: Opt out of marketing communications or restrict processing.
9. International Data Transfers
Raydrim operates globally. Personal data collected may be transferred to and processed in secure data centers located in the United States and European Economic Area (EEA). All cross-border transfers comply with Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Contact Data Protection Officer
For privacy requests, GDPR data access requests, or privacy inquiries, please contact our Data Protection Officer at:
Raydrim Data Protection Office
Department: Privacy & Compliance Team
Email: privacy@raydrim.com
Location: Dhaka, Bangladesh
Website: https://raydrim.com