1. Introduction & Agreement to Terms

Welcome to Raydrim (“Raydrim”, “Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between Raydrim and you (“Client”, “User”, or “you”), governing your access to and use of raydrim.com and all associated custom web development, Shopify stores, mobile applications, and software engineering services.

By placing an order, executing a Statement of Work (“SOW”), paying an invoice, or engaging our software engineering services, you acknowledge that you agree to be bound by these Terms in full.

2. Services & Statements of Work

Raydrim delivers development services under fixed-price package definitions or custom Statements of Work agreed upon between Raydrim and the Client.

• Scope of Work: Technical deliverables, features, revision counts, and delivery timelines are defined at project kickoff.
• Change Requests: Out-of-scope iterations or feature additions requested following sign-off will adjust timelines and quotes accordingly.

3. Client Obligations & Approvals

Timely project execution relies on active Client collaboration. The Client agrees to:

• Provide text copy, brand assets, credentials, or API tokens promptly upon request.
• Review staging deployments and provide feedback within five (5) business days.

4. Intellectual Property & Code Ownership

5. Payment Terms & Invoicing

Financial arrangements are governed by the following standard billing policies:

• Fixed Packages: 50% deposit upfront and 50% upon final milestone delivery, or full upfront settlement via formal invoice.
• Accepted Payment Methods: Payoneer, Wise, Cards (Visa/Mastercard), US ACH, bKash, Nagad, and Rocket.

6. Refunds & Cancellations Policy

We prioritize transparency and fairness in all billing. Our refund and cancellation policy covers all fixed-price tiers, custom quotes, and digital storefront purchases:

• Fixed-Price Packages: Full 100% refund if cancelled before project work begins.
• Work in Progress: Once development has commenced, refunds are prorated based on unstarted milestone scope.
• Final Handover: After final delivery and handover of source code / repository access, no refunds can be issued as digital software assets cannot be un-delivered.
• Included Revisions: Package revisions must be requested within fourteen (14) days of deliverable notification.
• Monthly Care Plans: Subscriptions can be cancelled anytime; current billing months are non-prorated.
• Refund Requests: Submit requests directly to contact@raydrim.com. All inquiries receive a response within 24 hours.

7. Limitation of Liability & Warranties

Raydrim warrants that all code produced will conform to specifications for a period of fourteen (14) days following deployment (“Bug-Fix Warranty”).

8. Confidentiality & Non-Disclosure

Both parties agree to hold all non-public code, credentials, and business strategies in strict confidence.

9. Contract Termination

Either party may terminate an active project for convenience upon providing written notice. Completed work up to the termination date remains payable.

10. Governing Law

These Terms are governed by the applicable laws of Bangladesh, without regard to conflict of law rules.

11. Contact & Legal Inquiries

For legal inquiries or refund requests, contact us directly at: